Description of Calling Features
Anonymous Call Rejection - Allows customers to automatically reject all calls that have been “blocked,” and therefore marked anonymous by the calling party. When Anonymous Call Rejection is active, the called party receives no alerting (ringing) for all call that has been rejected. The call is routed to a denial announcement and subsequently terminated.
Automatic
Call Back - Allows the customer to dial a code that will cause
the feature to automatically re-dial the last number the customer dialed. If the
called number is busy, the feature will re-dial the called number for a limited
period of time. A tone alerts the customer when the called number becomes
available.
Automatic Recall - Allows a customer to dial a code that will cause the feature to automatically re-dial the number of the last incoming call to that line, whether the call was answered or not. The customer does not have to know the number of the calling party. If the called number is busy, the feature will re-dial the called number for a limited period of time. A tone alerts the customer when the called line is available. This feature will not return calls to parties who have blocked delivery of their number.
Call Forwarding - Permits a customer to transfer all incoming calls to another dialable telephone number. The customer pre-selects a second telephone number to which all incoming calls are to be transferred automatically. Calls may be transferred to a long distance message telecommunications point subject to the availability of the necessary facilities in the central office from which the calls are to be transferred. Call Forwarding shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part, of message toll charges that would regularly be applicable between the access line originating the call and the access line to which the call is transferred. Customers utilizing Call Forwarding service are responsible for the payment of charges for each toll call between his access line and the distant access line to which the call was transferred.
Call Waiting - By means of a tone signal, a customer who is using his telephone is alerted when another caller is trying to reach that telephone number. This service permits putting the first call on hold so that a second call can be answered.
Call Waiting ID - Allows a customer to see, when off-hook on another call, the caller identification information concerning a new incoming call. Then the customer has the option of interrupting the existing call, terminate the existing call to answer the incoming call, or ignore the incoming waiting call. The customer must also subscribe to “Call Waiting” and “Calling Number Delivery” or “Calling Name and Number Delivery” services.
Calling Number Delivery - Enables the customer to receive the calling directory number on incoming calls. The calling number will be delivered to the called party's customer premises equipment. When Calling Number Delivery is activated on a customer's line, the directory number of an incoming call will be sent to the display of the customer premises equipment between the first and second ring.
Calling Name and Number Delivery - Enables the customer to receive the calling directory name and number on incoming calls. The calling name and number will be delivered to the called party's customer premises equipment. When Calling Name and Number Delivery is activated on a customer's line, the directory name and number of an incoming call will be sent to the display of the customer premises equipment between the first and second ring.
Customer Originated Trace - Allows a called party to initiate an automatic trace of the last call received. Customer Originated Trace is available on a usage basis only. After receiving the call which is to be traced, the customer dials a code and the traced telephone number is automatically sent to the Company for further action. The customer originating the trace will not receive the traced telephone number. The results of a trace will be furnished only to legally constituted law enforcement agencies or authorities upon proper request by them. The Company is not liable for damages if, for any reason, the Customer Originated Trace attempt is not successful.
Distinctive Ringing - Call Waiting - Permits the customer to preselect a maximum of thirty-one (31 telephone numbers that can be given a distinctive alerting signal, ring or Call Waiting tone for priority calls. A customer creates, by dialing an activation code, the list of telephone numbers. Calls from telephone numbers not included on the screening list will produce a normal ring. Customer may also subscribe to Call Waiting. A distinctive Call Waiting tone is provided with Distinctive-Ringing-Call Waiting service for telephone numbers selected.
Selective Call Acceptance - Permits a customer to select a maximum of thirty-one (31) specified telephone numbers within the customer's local calling scope, Extended Area Calling scope, or Long Distance Telecommunications Network (where facilities permit) from which the customer wishes to accept calls. A customer may create, by dialing an activation code, the list of telephone numbers from which the customer is accepting calls.
Selective Call Forwarding - Permits a customer to forward incoming calls from a maximum of thirty-one (31) specified telephone numbers within the customer’s local calling scope, Extended Area Calling scope, or Long Distance Telecommunications Network (where facilities permit). A customer may create, by dialing an activation code, the list of telephone numbers to be forwarded.
Selective Call Rejection - Permits the customer to block an incoming call and/or calls from a maximum of thirty-one (31) specified telephone numbers and functions as a screening service for the customer. A customer may create, by dialing an activation code, the list of telephone numbers. In addition, if a customer receives an unwanted call from an unknown telephone number, the customer may block future calls from that unknown number by immediately dialing the Selective Call Rejection activation code after the unwanted call is terminated. Blocked telephone numbers are directed to a Company recorded announcement.
Speed
Calling - Enables a customer to place calls to other telephone
numbers by dialing a one- or two-digit code rather than the complete telephone
number. A customer may subscribe to either the 8-code capacity or 30-code
capacity on their line.
Three-Way Calling - Enables a customer to add a third party on an existing call without operator assistance, thereby establishing a three-way conversation. The transmission quality may vary depending on the distance and routing necessary and may not necessarily meet normal standards.
Standard Voice Mail: Allows customers to receive messages on their residential or business telephone when not available to answer incoming calls. Callers are greeted with a prerecorded personal greeting and asked to leave a message. Customers can retrieve messages from any touch tone telephone after entering their password. Standard Voice Mail does not require any additional equipment other than a standard touch tone telephone. Standard Voice Mail has ten minutes of message storage. Incoming messages can be retained for thirty days. Mailbox prompts can be either in English or Spanish.
Deluxe Voice Mail: Allows customers to receive messages on their residential or business telephone when not available to answer incoming calls. Callers are greeted with a prerecorded personal greeting and asked to leave a message. Customers can retrieve messages from any touch tone telephone after entering their password. Standard Voice Mail does not require any additional equipment other than a standard touch tone telephone. Standard Voice Mail has twenty minutes of message storage. Incoming messages can be retained until the customer deletes them. Mailbox prompts can be either in English or Spanish.
Sub-Mail Box: Voice Mail customers can have as many as eight sub-mail boxes. This enables customers to set up each mailbox with its own password and prerecorded personal greeting. This feature may be added to Standard Voice Mail and Deluxe Voice Mail.
Telemarketer Call Screening - Allows a customer to divert all incoming “Private” and “Unknown” calls to a recorded message which informs the calling party that the called number is not accepting telemarketing calls. All other callers are instructed to press “1” or stay on the line to complete the call. All incoming calls are forwarded to the recorded message until the customer deactivates the feature. To activate the feature, the customer dials a feature access code (*78). To deactivate the feature, customer dials a deactivation code (*79). If a customer subscribes to this feature and Calling Number Delivery Service at the same time and if the calling party’s number can be displayed, the incoming call will not be forwarded to the recorded message and the customer’s phone will ring. Only those calls that are marked “Private” and “Unknown” will be given the recorded message.